When it's time for you to set your concierge live, follow these steps for a smooth launch
Introduction
Welcome to Slang! We are so excited you're here. Getting started is super easy. When you're ready to launch, follow the steps below.
Steps to go live
- Identify phone setup method (Call Forwarding or Slang Replace)
- Confirm the 10-digit number(s) for transfers (e.g. Talk to a Human, Misc Inquiries, etc.)
- Review the Voice configuration in your Settings Tab
- Review the Links and other Variables in your Settings tab
- Review the Topics, custom replies and link/phone/online assignments in your Concierge tab
- Ensure your location name is pronounced correctly in your Greeting; add Tagline (optional)
- If applicable, connect the OpenTable integration
- Invite any additional Users to your Slang Portal
- Call your dedicated Slang number to test the AI responses and make adjustments to your Topics as needed
- Launch Slang! (either configure Call Forwarding with your phone provider, or update online sources with your Slang number)
- IMPORTANT: Notify your Slang Implementation Project Manager (IPM) as soon as you have gone live
- Your IPM will coordinate and book an Initial Results Review with you for 2 weeks from your Go Live date
Have Questions?
Need more assistance or have a question? Reach out to your assigned Implementation Manager (IPM) or shoot us an email at support@slang.ai. Our dedicated support team is available to help with any questions you might have, so don't hesitate to reach out!