A walkthrough of the Slang admin panel
Overview
The admin panel (ilove.slang.ai) is the heart of your concierge. From here, you can view analytics, adjust topic responses, and edit concierge settings.
Insights
The Insights tab is your overview of your concierge's stats. This covers the high-level information from how many inbound calls Slang has answered, to a conversation breakdown by topic.
Check out our Insights article for a full tour of the Insights page and what each metric means.
Topics
Note: depending on your type of establishment, you may not see all of these options.
Greeting
Greeting will cover the opening dialogue a caller will hear.
By default, the concierge will greet callers with "Hi, thanks for calling [your location's name]. Just so you know, we're speaking on a recorded line. How can I help?"
When you choose the option to include a tagline, it will be placed between the business name and the recording disclaimer.
"Hi, thanks for calling [your location's name]. [Tagline.] Just so you know, we're speaking on a recorded line. How can I help?"
This tagline can be a full sentence, or just a fragment you'd like to add to get important information in front of callers. Whether you want to use the tagline for marketing or for special notices is up to you!
"Hi, thanks for calling Good Burger, home of the Good Burger. Just so you know, we're speaking on a recorded line. How can I help?"
"Hi, thanks for calling Pizza Planet. We will be closed Wednesday the 5th for repairs. Just so you know, we're speaking on a recorded line. How can I help?"
More information on greetings can be found here.
Reservations
Reservations will contain policies such as letting callers know whether you accept reservations, allow walk-ins, and how to change or cancel a reservation. Reservations also covers information around private dining experiences.
If you have a plug-in enabled, these calls will be handled differently.
Location
With the location section, you can find policies such as address, directions, parking, hours, and any accessibility features available at your establishment.
A note on Address and Directions:
These answers can sometimes be included in the same response, depending on the question asked by your caller, so it’s a best practice to not repeat the same information between the two options!
Services
Services includes information around delivery and pick up orders, catering, events (seasonal, such as Christmas Day dinner, or regularly occurring, such as trivia Tuesdays), food specials (like happy hour, Taco Tuesday, Wing Wednesday, etc.), and gift cards.
Policies
Corkage fees, dress code, menu descriptions, dietary accommodations, pet policy and the like can be found under the policies section. The more information you provide (even if it's a "no"), the better your concierge is equipped to handle a variety of caller questions.
Contacts
The contacts section directs options for what to do if the caller needs more help. Here, you're able to decide whether you forward the caller to the staff or if you provide them with an email to address their concerns.
Need more help?
A guide on configuring your topics can be found here.
Settings
Voice
You can sample and change the voice of your concierge right from the settings page. Descriptors of each voice will also be provided so you can choose what's best for your brand.
Variables
Assets, such as phone number and links, will be under the variables section. You can also see where these are used within the concierge.
Additional Menu
In the three dot menu on the far right side, you'll find the options to log out of your account, and if you ever need any additional assistance, you can email support directly. Our dedicated support team is available to help with any questions you might have, so don't hesitate to reach out!