Sometimes you'll want to stop reservations coming in through your phone integration, here's how!
Shutting off same-day reservations in OpenTable will block online reservations from coming through, but Slang can still book your in-house availability!
Our Pause Same Day Reservations feature gives operators the option to apply this same incoming reservation freeze to the phone integration booking in-house tables.
Where do I find it?
On the Settings Page at ilove.slang.ai you’ll see a new sub-heading for Reservations:
By clicking on Reservations or scrolling down the page, you'll see the toggle:
How do I use it?
If you want to block same day reservations through the phone channel:
- Flip the toggle On! You’ll see a confirmation window pop up to confirm that you understand the action you’re taking.
- Press “Confirm”
- That’s it! The setting will revert automatically on the next calendar day at 12am, or you can come back in and turn same-day reservations back on anytime.
What’s the caller experience?
A caller will ask for a reservation in the same way as today! Behind the scenes, the Slang Concierge will check if the requested date is today, and if same-day reservations are paused. A caller will hear,
"Unfortunately, we aren't taking any more reservations for today. We do our best to seat walk-in parties, so if you’re nearby, feel free to stop in and speak to the host. Would you like to book on a different date?"
Have Questions?
Need more assistance or have a question? Shoot us an email at support@slang.ai. Our dedicated support team is available to help with any questions you might have, so don't hesitate to reach out!