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      OpenTable FAQ

      Answers to your burning questions about the Slang + OpenTable integration

      With our OpenTable integration, there are sure to be questions! Read on to find the answer to the most frequently asked questions.

       

      What features are included in the Slang + OpenTable Integration?

        1. Slang will now be able to Book, Change, and Cancel reservations on your behalf.

      What tables can the Slang integration book?

        1. Tables that are listed as In-house + Available.

      Note: this is different from Online availability.

       

      What about Large Parties?

        1. As long as your reservation cap is set properly on the Slang Concierge, any callers looking to book a table larger than is allowed will go down your Large Parties route, be it an email address, an event request form, or forwarding to your staff.

      How will I know if a reservation was booked through Slang?

        1. Reservations booked through Slang will appear as "AI integration."AI tag screenshot


      What if I require Credit Cards for some bookings?

        1. Not a problem! Please be sure your restaurant is Enabled for SCCE (Secure Credit Card Entry).
        2. Callers will hear that we are holding a table for them, but that following the link in their text message will allow them to secure the reservation by entering their card details.

      Are my guests going to be charged if they cancel their reservation with Slang?

        1. At this time, both the calls for canceling a booking and changing a booking that are subject to a cancellation policy will be escalated to your staff. Slang will not be performing any actions that would result in a diner being charged a fee.

      Does your Integration respect my online Flow Settings?

        1. No, this integration is connected to your In-House availability settings, so we aren’t able to see your preferences for online bookings, such as only allowing parties of 10+ at 5pm or 9pm.

      Will repeat diners have to spell out their name when booking a reservation?

        1. Yes! For now, all callers will spell their name on the phone in order to complete a booking.
        2. If the name + phone number combination already exists in your guestbook, the reservation will be saved on that diner profile in your Guestbook.
        3. If the name + phone number combination is new, we will create a new diner in your Guestbook.

      How can I disconnect the Integration?

        1. The OpenTable “My Integrations” page has a live status indicator and a button you can click on to “Disconnect Slang”

          Screenshot 2024-09-11 at 4.47.52 PM

      Have Questions?

      Need more assistance or have a question? Shoot us an email at support@slang.ai. Our dedicated support team is available to help with any questions you might have, so don't hesitate to reach out!