How to reroute VIP guests or employees directly to the restaurant.
Introduction
It’s not uncommon that you will have VIP guests or employees who you would prefer not interact with the concierge every time they call. These scenarios often leave the caller asking to “speak to a host” or even getting frustrated.
Concierge Bypass allows you to tag a guest as “Bypass” and select the phone number you want them automatically forwarded to when they call.
Configuring the Concierge Bypass
Once you’ve logged in to the Slang Admin portal, you’ll want to navigate to Settings on the left-hand side, and then scroll down to “Guest Routing.”
Next, you will select the tag “Concierge Bypass” and then select the phone number from the drop-down menu that you want guests with this tag to be forwarded to. If you want to use a number that you have not previously used, scroll up to the “Phone Number” section and click “Add phone.”
Tagging a Guest With Concierge Bypass
To update a guest with the “Concierge Bypass” tag, you’ll want to navigate to the Guests section of the Slang Admin portal, located on the left-hand side menu.
From here you can search for a phone number, and then select the appropriate guest in the list. Once selected, you can click on the “Options” menu next to their phone number and select “Add Concierge Bypass.” Now the guest will automatically skip over the concierge on every call to your restaurant and be forwarded to the phone number designated in the earlier step.
If you ever need to remove the guest from the bypass routing, you can follow the same process as above, but from the guest “Options” menu, select “Remove Concierge Bypass.”
Have Questions?
Need more assistance or have a question? Shoot us an email at support@slang.ai. Our dedicated support team is available to help with any questions you might have, so don't hesitate to reach out!